Contact Info.
Some information that you may want to know
9116038793 , 8982982177
Khasra # 470 / 3, opposite IPS School, beside Custom Jersey, Misrod, Bhopal, Madhya Pradesh 462026
info@getonefoods.com
Cancellation and Return Policy for OneFoods
At OneFoods, we are committed to ensuring the highest level of customer satisfaction. Our cancellation and return policy is designed to provide clarity and fairness in the rare event of a concern.
Cancellation Policy
Order Cancellation by the Customer:
- Orders can be canceled within 6 hours of placing the order or until the order is dispatched, whichever comes first.
- For cancellations, please contact our customer support team at [support email/phone number].
- Once the order has been dispatched, cancellations will not be entertained.
Order Cancellation by OneFoods:
We reserve the right to cancel an order due to unforeseen circumstances, such as:
- Non-availability of stock.
- Issues with shipping or delivery to the provided address.
- Payment verification issues.
If an order is canceled by us, the full amount will be refunded to the customer.
Return and Replacement Policy
Eligibility for Returns/Replacement:
Returns or replacements are applicable only in the case of:
- Receipt of damaged or defective products.
- Receipt of an incorrect product.
- Products with tampered or compromised packaging.
To be eligible for a return or replacement:
- The request must be raised within 24 hours of delivery.
- The product should be unused and in its original packaging.
Non-Returnable Products:
- Products that have been opened, partially used, or tampered with will not be eligible for return or replacement.
- Items purchased under special promotions or sale events may not be eligible unless damaged or defective.
Process for Return/Replacement:
- Contact our customer support team with your order details and a clear photograph of the product showing the issue.
- Once the request is verified, we will arrange for a replacement or initiate the refund process.
- In case of returns, the product will be picked up from the delivery address.
Refund Policy
- Refunds will be processed within 7-10 business days after the return has been inspected and approved.
- Refunds will be credited to the original payment method used during the transaction.
- Shipping fees (if any) are non-refundable unless the return is due to our error.
Privacy Policy for OneFoods
At OneFoods, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when interacting with us.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email address, phone number, billing, and shipping addresses.
- Payment details (processed securely through payment gateways).
Non-Personal Information:
- Browser type, IP address, device information, and website usage statistics.
Order Information:
- Details about the products you purchase, including transaction history.
Communication Data:
- Feedback, reviews, and correspondence via email or social media.
2. How We Use Your Information
The information collected is used for:
Order Processing:
- To fulfill your orders, arrange shipping, and send confirmations.
Customer Support:
- To address queries, complaints, and provide tailored assistance.
Marketing & Updates:
- To send promotional offers, newsletters, or product updates (with your consent).
Improving Services:
- To analyze website usage and improve our product offerings and user experience.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share information in the following cases:
Service Providers:
- With trusted partners (e.g., delivery partners, payment gateways) to fulfill your orders and process payments.
Legal Requirements:
- To comply with legal obligations or respond to lawful requests.
Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure. This includes:
- Encryption of sensitive data (e.g., payment information).
- Regular security audits and updates to our systems.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance user experience and track website activity. You can adjust your browser settings to disable cookies, though some features may be unavailable.
6. Your Rights
You have the following rights regarding your personal information:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing communications at any time.
- Request details of how your data is used.
To exercise these rights, contact us at info@getonefoods.com
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
8. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@getonefoods.com
- Phone: 9116038793 , 8982982177
This policy ensures compliance with applicable privacy regulations and builds trust with your customers. Let me know if you’d like to tailor it further!
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