Refund & Cancellation Policy

At OneFoods, we value transparency and customer satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order on https://www.getonefoods.com.

1. Order Cancellation

Once an order has been successfully placed on our Website, it cannot be cancelled under any circumstances.

2. Complaints & Grievances

If you have any product-related or post-delivery complaints or grievances, you must notify us within 15 days from the date of receiving your order.

If your order:

• Arrives in a physically damaged condition
• Is defective, expired, or compromised
• Is different from what was ordered

please contact us immediately with supporting details.

Appropriate action will be taken after verification.

3. Delivery-Related Issues

For any delivery-related issues (such as non-delivery, incorrect delivery status, or delays), please notify us within 7 days of receiving the delivery confirmation message from our delivery partner.

4. Returns & Refunds

• Only damaged or defective products are eligible for return
• Return requests must be raised within 4 working days from the date of delivery
• Products must be unused and in original packaging

Once the return request is approved:

• The refund will be processed through Razorpay
• Refunds will be completed within 15 working days from approval

5. How to Raise a Request

For complaints, grievances, returns, or refunds, please share:

• Order ID
• Delivery confirmation message or
• Clear images/videos of the damaged or defective product

Contact Details

📧 Email:support@getonefoods.com

🌐 Website:https://www.getonefoods.com